Wolves Wellness is based in Malaysia, Kuala Lumpur.

No, we do not have a physical store. Wolves Wellness is an online-only store.

Wolves Wellness is a registered brand that adheres to industry-standard privacy protections. We do not sell, lease, or distribute any personal customer information. All sensitive information is securely stored offline in our privately managed data center.

You can an order as a guest without registering. However, registered members enjoy additional benefits, including:

• A quicker Checkout process
• The ability to check order status and history
• Updates on new releases and special promotions

We are able to assist in changing address, email address and name, but we cannot change the order.

We acx:ept a variety Of payment methods, including Mastercard, Visa, Debit Card, Credit Card, FPX, Atome (Buy Now, Pay Later), GrabPay, Touch 'n' GO (e-wallet), UnionPay, ShopeePay, Bcxxt, and more. If you wish to use a different payment method, please contact us directly to verify its eligibility.

Wolves Wellness reserves the right to accept or refuse requests for changes or cancellations after receiving an order. If your request is accepted and you have already authorized payment via direct bank transfer or Maybank QRPay, we will issue a credit to the original payment method.

Please note that any cancellation made after an order has been placed will incur a cancellation fee of RM2.00, regardless of the timing of the request, due to fees charged by the merchant processor or credit card company. Additionally, orders that have already been packed or shipped cannot be canceled.

Wolves Wellness reserves the right to accept or refuse requests for changes or cancellations after receiving an order. If your request is accepted and you have already authorized payment via direct bank transfer or Maybank QRPay, we will issue a credit to the original payment method.

Please note that any cancellation made after an order has been placed will incur a cancellation fee of RM2.00, regardless of the timing of the request, due to fees charged by the merchant processor or credit card company. Additionally, orders that have already been packed or shipped cannot be canceled.

Promotion and discount codes cannot be used in conjunction with any other promotions or discounts unless otherwise stated.

If something is missing, please contact us immediately.

We typically reply within 24 hours. If you haven't received a response, please allow some additional time as we may handling a high volume of inquiries. Please note that our office is closed on Saturdays and Sundays. We will get back to you as soon as possible after the weekend.

After placing the orders, the Others will be processed within 30 minutes Of confirmation. However, there may be potential delays when orders are placed on Saturday, Sunday, and public holidays.

After placing the orders, the others will be processed within 30 minutes of confirmation. However, there may be potential delays when orders are placed on Saturday, Sunday, and public holidays.

Currently, we only provide international shipping to Singapore.

Free shipping is available only when orders meet the required minimum spending amount, This option defaults to economy shipping. The product page will indicate whether the is eligible for shipping,

A shipping address cannot be revised after the order has been processed or shipped.

To ensure a smooth and successful delivery, please make sure that all information—such as your name, mailing address, and contact information—is filled out correctly. If you believe your order is delayed or lost, please do not hesitate to contact us. We will initiate an investigation with the courier.